BSBCUS201 Deliver a service to customers

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

1
Deliver a service to customers
1. Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer, laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you would like to discuss further, please contact our support team, at any time via live chat on our website, our learning platform

Be the first to add a review.

Please, login to leave a review
This website uses cookies and asks your personal data to enhance your browsing experience.