BSB20120 Certificate II in Workplace Skills (Release 2)
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Section 1
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1BSBCMM201 Communicate in the workplace
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2BSBCMM301 Process Customer Complaints
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3BSBCUE203 Conduct Customer Engagement
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4BSBCUE205 Prepare for work in a customer engagement environment
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5BSBCUE301 Use multiple information systems
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6BSBCUE309 Develop product and service knowledge for customer engagement operations
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7BSBCUS201 Deliver a service to customers
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8BSBITU203 Communicate electronically
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9BSBWOR203 Work effectively with others
Section 1
-
10BSBCMM201 Communicate in the workplace
-
11BSBCMM301 Process Customer Complaints
-
12BSBCUE203 Conduct Customer Engagement
-
13BSBCUE205 Prepare for work in a customer engagement environment
-
14BSBCUE301 Use multiple information systems
-
15BSBCUE309 Develop product and service knowledge for customer engagement operations
-
16BSBCUS201 Deliver a service to customers
-
17BSBITU203 Communicate electronically
-
18BSBWOR203 Work effectively with others
Our courses are suitable for anyone with the motivation to improve, upskill or reskill. All you need is a computer,
laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you would like to discuss further, please contact our support team, at any time via live chat on our website, our learning platform.
laptop, tablet or phone and away you go. You do not need prior qualifications or “pre-requisites” to complete any of our online courses. If you would like to discuss further, please contact our support team, at any time via live chat on our website, our learning platform.
Each course page on our site gives an expected number of study hours (under the course title at the highest point of the page). This is an aide in particular, a portion of our understudies total their examinations in a fraction of the time, contingent upon how much investigation time you are devoted to.
Aussie Courses recommends that students:
Are aged 18 years or olderHave sound language, literacy, and numeracy skills (at least Year 10 or equivalent)
Students are also required to:
Obtain a Unique Student Identifier (USI)
Provide a valid ID with his/her picture and signature
Undertake a Language, Literacy, and Numeracy Evaluation
Undertake a Personal Learning Plan Evaluation
Specifically for online courses, students are required to have sufficient digital literacy skills to*:
Work with computers
Access information online
Communicate online
Participate safely and responsibly online
Create digital content
Collaborate and manage content digitally
Produce digital media
Additionally, they are required to demonstrate having sufficient*:
Self-directiveness and self-motivation to undertake their studies consistently
Online and distance education readiness to successfully engage in learning content
Please answer this short survey to see if you are ready for studying online!
*Additional training is available for students who cannot demonstrate sufficient skills to successfully undertake their study before they commence the course.
Are aged 18 years or olderHave sound language, literacy, and numeracy skills (at least Year 10 or equivalent)
Students are also required to:
Obtain a Unique Student Identifier (USI)
Provide a valid ID with his/her picture and signature
Undertake a Language, Literacy, and Numeracy Evaluation
Undertake a Personal Learning Plan Evaluation
Specifically for online courses, students are required to have sufficient digital literacy skills to*:
Work with computers
Access information online
Communicate online
Participate safely and responsibly online
Create digital content
Collaborate and manage content digitally
Produce digital media
Additionally, they are required to demonstrate having sufficient*:
Self-directiveness and self-motivation to undertake their studies consistently
Online and distance education readiness to successfully engage in learning content
Please answer this short survey to see if you are ready for studying online!
*Additional training is available for students who cannot demonstrate sufficient skills to successfully undertake their study before they commence the course.
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